Customer Care & Resolution

How can we help you today?

Search our help topics or submit a support request to our dedicated Resolution Team.

Frequently Asked Questions

How do I track my order?

Sign in to your Marketly account and navigate to My Orders. Click on your order number to view real-time shipping status and tracking tracking numbers.

What is Marketly's Buyer Protection & Refund policy?

All orders placed through Marketly are protected. If your item does not arrive or is materially different from description, submit a return request within 14 days for a full refund.

How do multi-vendor orders work?

When purchasing from multiple sellers in one checkout, items are packaged and shipped directly by each independent store seller with separate tracking IDs.

How can I become a seller on Marketly?

Anyone can create an online store! Click 'Sell on Marketly' in the top header or visit our Store Admin Portal to launch your store with custom themes and AI tools.

Direct Resolution Desk

Have a question about an order, payment, or seller shop? Submit a ticket below for priority support.

Response TimeWithin 2 to 4 business hours

Buyer Protection Policy100% Guaranteed Resolution

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